EurAfric

ITINERARY INFORMATION AND BOOKING CONDITIONS

Our Services in Brief:

  • The “services in brief” represent the exact services quoted and which will be vouchered upon confirmation.
  • Room types quoted are as per Services in Brief.
  • Beverages are excluded unless otherwise indicated in the above “services in brief”.
  • flights are included unless otherwise specified.
  • Standard check-in times at hotels may vary. Early check-in may be requested; however, it is at the discretion of the hotels and is not guaranteed.
  • Standard check No -out times in hotels may vary. Late check-out is possible; however, it is at the discretion of the hotels and is not guaranteed.
  • When full itineraries are created, descriptions may contain mention of excursions or visits not necessarily quoted or included, it is therefore important always to refer to “services in brief”.

Passport requirements South Africa:

  • Travelers from UK, EU, USA, Australia, Brazil and Chile do not require a visa to enter South Africa.
  • Yellow fever certificate is required only if the applicant is passing through yellow fever belt area before entering South Africa.
  • Your passport must be valid for at least 30 days after your intended date of departure from South Africa. South African law requires travelers to have two fully blank visa pages. Blank “endorsement” pages are not sufficient. The blank pages must be “visa” pages.
  • Parents travelling with children MAY be required to provide an unabridged birth certificate of all travelling children. This applies even when both parents are travelling with their children. When children are travelling with one parent or guardians, these adults MAY BE REQUIRED to produce documentation from parents (that are not travelling) proving permission for the children to travel.
  • Following a revision to the Immigration Act in December 2018, minors travelling with both parents do not need to supply additional documentation. However, PLEASE NOTE South Africa reserves the right to request a copy of the child’s unabridged birth certificate before granting entry, at the discretion of individual immigration officers.
  • Whilst South Africa has said that it is unlikely documentation will be requested, we recommend that you’re prepared to present the unabridged birth certificate to border officials upon arrival, particularly where one parent’s surname differs from the child’s. The full unabridged birth certificate should list the child’s details and both parents’ details.

 

Car Hire:

Car Hire – You will need to have the following when collecting your car:

  • Credit card in the driver’s name
  • Valid driver’s license
  • International visitors to South Africa will need to produce a valid passport as well. 

 

General:

  • Tipping is standard practice in South Africa to tip your waiter 10 to 20 % of the total bill.
  • Most waiters earn a minimum wage, but they do rely heavily on their tips to make a living.
  • Some restaurants will automatically add a standard service charge of 10% to big groups, but check this with the manager. 

 

Rangers and trackers more often than not play a big role in making your safari special and memorable:

  • The trackers help find animals such as the Big 5, and it becomes apparent how useful their tracking skills are during a safari.
  • Rangers don’t just keep you safe, but also share valuable and entertaining information with you.
  • Tipping is not compulsory, but if you feel that the ranger did a good job, then it is recommended that you tip R200 to R300 per family (or couple) per day.
  • Tips for trackers are usually R100 to R200 per family (or couple) per day.
  • Tour guides and drivers: The standard practice in South Africa is to tip the tour guide and coach driver at the end of your tour. If you are doing a group tour, then we recommend tipping anything from R40 to R80 per person. You may tip more if you are pleased with the service.
  • If you are taking a private tour, i.e., only one couple or a family, then we recommend you tip the driver (who will usually also be your guide) anything from R100 and up. Guests are welcome to tip more if they feel that the driver/guide made their trip enjoyable.
  • The tap water in South Africa is safe to drink. If you prefer, bottled water is available.
  • If your itinerary includes a small air charter transfer, please remember there are always luggage restrictions on light aircraft. Only soft (duffel) bags will be accepted. The rule of thumb for this is a bag soft enough for you to easily manipulate its shape. Hard suitcases cannot be accepted, as it is not possible to physically fit them into the aircraft. This includes camera equipment and hand luggage.
  • All luggage must be able to fit into the belly pods of the aircraft.
  • Certain national park entries require passport or other identification, for Example Robben Island and others. 
  • We encourage our guests to keep certified copies of their travel documents in their safes in the hotel and to bring their passports with them so that they have them readily available on excursions.

PLEASE NOTE:

  • The receipt of a formal booking confirmation in writing for a reservation with EurAfric  constitutes consent to all the terms, conditions and provisions stipulated by EurAfric here-under.

We require all passengers to take out a comprehensive travel insurance.

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  1. How to book:

  • Confirmations, amendments and cancellations of bookings must be received by EurAfric in writing by means of electronic mail (not WhatsApp messages or Skype chats ).
  • Confirmed bookings are subject to price adjustments in the event of changes in government imposed taxes, tourism levies, regional taxes or levies of whatever nature.
  • To confirm a booking we require a 25% non-refundable deposit within 10 working days of the confirmation.
  • Please note that some third parties require full or partial payment in order to secure and confirm space. EurAfric may therefore require a larger deposit to process the booking.
  • All reservations are subject to our cancellation policy.

  1. Payment:

  • Full payment of a reservation is due on or before 46 days prior to date of arrival of the traveler/s, or if booking is made within 7 weeks prior to departure, the total cost of the package must be paid at the time of booking.
  • All prices are net of any financial transaction charges. Bank charges are therefore the responsibility of the booking Agent/Client.
  • Payment shall be made in all instances in the currency in which the quotation was accepted or in which the invoice is made out.

  1. Cancellations:

  • When a confirmed booking is cancelled, the 25% booking deposit is forfeited as it remains non-refundable.
  • 45 days to 30 days before departure – 35% of total invoice
  • 29 days to 10 days before departure – 60% of total invoice
  • 9 days to departure – 100% of total invoice
  • PLEASE note that we do contract the services and accommodation of third parties who have their own cancellation policies that may differ from ours and these must be adhered to. As mentioned some third parties require partial or full payment up front in order to confirm a booking – on cancellation this larger deposit may therefore be forfeited as per the third party’s cancellation policies.

  1. Insurance

  • It is a condition of booking that the traveler has comprehensive travel and medical insurance to cover themselves and any travelling dependents/companions for the duration of their trip.
  • This insurance should include cover in respect of, but not limited to, the following eventualities:
  • – cancellation and curtailment
    – emergency evacuation expenses
  • – medical expenses
    – repatriation expenses
    – damage / theft / loss of personal baggage, money and goods
  • EurAfric including its representatives and employees  will take no responsibility for any costs or losses incurred or suffered by the traveler, traveler’s dependents or travelling companions, with regards to, but not limited to, any of the above mentioned eventualities.
  • Should the traveler not be carrying the relevant insurance cover, they may be charged directly by the relevant service providers for any emergency services they require, or may find themselves in a position unable to access such services.

  1. General Conditions

  • The transport, meals, entrance fees, accommodation and other facilities and services that are to be supplied in tours and journeys , are those specifically stated and described in the SERVICES IN BRIEF of the itinerary presented.
  • Each Tour and Itinerary requires the organization of transport, meals, entrance fees, accommodation and/or other facilities and services.  
  • EurAfric will curate and offer assistance throughout the journey and itinerary and is available for assistance 24 hours,  however,  EurAfric has no direct control over its suppliers and accordingly accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience by any supplier for the supply of any service or by an act or omission or negligence of any supplier or its employees. Travel insurance is required.
  • EurAfric reserves the right to alter or substitute routes, refreshments, meals, accommodation, itineraries, tours, services, vehicles and/or arrangements should conditions necessitate it.  Substitutes of equal value will be offered where possible.
  • Delays: EurAfric cannot be held responsible or liable for any delays or additional costs incurred as a result of airlines not running to schedule.
  • Passports and visas: the onus is on the traveller to ensure that their passports are valid for travel and that they are in possession of valid visas for all countries being visited and that all necessary health certificates for these destinations are in order. EurAfric cannot be held liable for any visas, or costs thereof, not obtained by the traveller prior their
  • Please note that many areas within Africa and the Indian Ocean are malarial and all travellers must consult their doctors before travelling and ensure that all anti- malarial precautions are taken, followed and advised upon at the time of travel.
  • Wild Animals: Many lodges in Africa are not fenced off and the areas travelled to have wild animals. Attacks are rare, but no guarantee can be made that this will not occur. Neither EurAfric, its employees or agents can be held liable for any injury or incident whilst within a wildlife area.
  •  “Force Majeure” means, any circumstances beyond the reasonable control of the EurAfric (including, but not limited to, acts of God, explosion, flood, fire, war or threat of war, sabotage, civil disturbance, quarantine, government intervention, weather conditions or other unexpected occurrences).
  • EurAfric shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Client, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.
  • If the EurAfric and its contracted services are affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the tour or safari.
  • No refunds are given for circumstances arising beyond EurAfric’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of the tour or safari.
  • In the unlikely event of a vehicle breakdown that is beyond EurAfric  control and immediate repair, EurAfric  will arrange to have the spare part sent to the current location in the fastest possible time.   EurAfric reserves the right to alter the itinerary accordingly in order to make up any time lost due to any unforeseen circumstances.
  • EurAfric  reserves the right to cancel the tour without prior notification and in such an event only agrees to refund all monies already paid and received from the Client.
  • Any decision made by the tour guide, acting as a EurAfric representative, shall be deemed final on all matters.
  • EurAfric  shall not be responsible or liable for any client who commits an illegal or unlawful act in any country visited, or the consequences of such an illegal act. The client may in such circumstances be excluded from the tour without a refund, at the sole discretion of EurAfric or our representative.
  • If the EurAfric or our representative  considers a client unsuitable for a tour (due to mental or physical illness or implied danger to any other Client or Company representative) it may at its sole discretion decline to carry the Client further.
  • If a Client causes severe inconvenience or annoyance to other Clients, EurAfric  may decline to carry the client further, without any refund whatsoever. This will only occur after extensive intervention by the tour guide or representative.
  • In the unlikely event that the client has a complaint , EurAfric must be informed immediately, in order that an opportunity is afforded to investigate the situation and provide redress.   If the client has any further complaints, these must be lodged in writing to the Company within 1 month of the tour end date. If these procedures are not followed, EurAfric  will not start or continue any such investigation of said complaint.
  • Any claim or dispute which may arise between any traveller and EurAfric Including any claim for loss or damage due to injury to person or property shall be resolved by arbitration in accordance with the laws of the Republic of South Africa.  
  • In all matters where it is or may become necessary to have recourse to the court, the courts of the Republic of South Africa  shall have sole  jurisdiction to the exclusions of the courts of any other country and the law of the Republic of South Africa shall prevail.

  1. Consent

  • The receipt of a formal booking confirmation in writing for a reservation with EurAfric constitutes consent to all the terms, conditions and provisions stipulated by EurAfric.